First Contact & Entry

ICONI CRM

WHAT IS ICONI?

The ICONI CRM system is designed specifically for supported employment projects. It is an off the shelf product that can be customised to each individual organisation, including their logos and branding.
It is split in to 5 stages of an employability “pipeline”, from registration to barrier removal, then vocational acitvity etc. It is a customer record management system (CRM) that allows you to capture data and monitor the progress of clients.
It tracks clients progress and records outcomes which will be required for funders.

EXAMPLES

The main advantage is that it stores all your client data in one system, reducing the need for multiple word documents/excel sheets etc.

Tracking client progress with the step-by-step guide to becoming job-ready and a traffic light system to show what has been completed and what still needs to be addressed.

"It's a straight-forward, easy-to-use system that allows you to store client data and track their progress. The colour coding system is particularly useful as it highlights what needs to be finished and what parts need to be completed."

Emma

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection.

Signal

WHAT IS Signal?

Signal is a messaging service for your Smartphone (or PC). You can easily communicate with your team or individuals, eg. your trainee.

EXAMPLES

You can use the tool for group communication in your team for fast messaging, instead of long e-mail communication.
You can also use it with you trainees in the same way. Sometimes it’s easier to reach the trainees through messages instead of e-mail or phone.

"Signal is easy for me to use with my Jobcoach and give feedback about what's going on in my new job."

Ramon

Client

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection.

TUTORIALS / LEARNING MATERIAL

English

Help Center:
https://support.signal.org/hc/en-us

How to use Signal:

German

Erste Schritte mit Signal:
https://support.signal.org/hc/de

Spanish

Primeros pasos con Signal:
https://support.signal.org/hc/es

WIZ

WHAT IS WIZ?

This is a case management software with a very appealing, modern design. It helps to organise client communication. It’s a nice all in one solution.

EXAMPLES

You can create cases and organise and work on them in this all-in-one tool, you can have all necessary data in one place. You can also create questionaires to be filled out by your clients, which is very handy to have in one tool.

"It's a very structured tool to help me with my daily organisational tasks."

Sophie

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

Demo test possible + supported by well-filled YouTube channel with many tutorials.

TUTORIALS / LEARNING MATERIAL

English

Videos:
https://www.youtube.com/channel/UClN7Ka2i5a2lM-lkU3Wsmpg

→ Besides that, the learning material will be shared after payment.

German

Videos:
https://www.youtube.com/channel/UClN7Ka2i5a2lM-lkU3Wsmpg

→ Außerdem wird das Lernmaterial nach der Bezahlung zur Verfügung gestellt.

ethis

WHAT IS ethis?

Ethis is a Documentation and personnel management system for social institutions, with lots of possibilities with regards to the organisation of client communication. It has a clear structure and calendar & appointment functionality is included into the database.

EXAMPLES

You can use this tool as a personnel organisational tool. You could also use it for communication with clients or your employees. It helps to organise our client communication.

"It's a great tool to organise the communication with our clients and makes the whole process way easier."

Aaron

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

There are some basic explanations on the website and a downloadable base documentation provided by the company.

AlfaView

WHAT IS alfaview?

AlfaView is a video conferencing tool, that has an explicit focus on data protection and following European data regulations.
Companies and organisations benefit from the fact that AlfaView has a “room concept”, so it is a virtual illustration of an office, in which you can create multiple meeting rooms with or without special purposes. For example, a general meeting room, a special room for spontanous 1-on-1-consultation, a social room, the human resources department’s office etc. For every room and meeting, a public or private invitation can be created.

EXAMPLES

AlfaView can be used in qualification classes, for individual consultation, as well as team meetings. It can be set up as a fully remote meeting or in a hybrid setting, when some participants can meet in person, whereas other participants can’t or don’t want to.

"The virtual representation of an office supports communication and cooperation within the organization, as you can 'drop in' on other colleagues flexibly and spontaneously."

Delia

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection and the company offers to enter into a contract on data processing.

TUTORIALS / LEARNING MATERIAL

English

Tutorials and video instructions:
https://alfaview.com/en/tutorials/

Features Overview:
https://alfaview.com/en/features/

German

Tutorials und Videoanleitungen:
https://alfaview.com/de/tutorials/

Überblick der Funktionen:
https://alfaview.com/de/features/

TaskCards

WHAT IS TaskCards?

TaskCards offers multiple digital boards and has a wide range of use cases. It can be used to store educational content that can be made available to clients in any place and at any time. Furthermore, it offers the possibility for remote teamwork, as well as individual work in classes, as well as for organisational topics.

EXAMPLES

1) Educational content can be stored and presented to clients. All types of content can be mixed, including text, videos, pictures, links or external tools. With an authoristion function, specific rights for reading and editing of content can be assigned to specific groups. That means, that you only have to provide one whiteboard, but you can share different links with – for example – more or less extensive difficulty. Or you can share one link, but activate content dynamically, when it is suitable.

2) To organise consultation days with job coaches, pedagogical assistants and clients, a board can be set up, where every time slot gets a different card. Further information like login data for video calls can be stored, as well.

"There are many more examples of how we use TaskCards in our organisation. We plan our collaborative teaching and collect ideas, we let participants work individually or collaboratively with TaskCards and we even started to think of creating portfolios. TaskCards is limited in it's functions, but that is precisely why it does what we want it to do."

Alex

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection and the company offers to enter into a contract on data processing.

TUTORIALS / LEARNING MATERIAL

German

Anleitungen:
https://www.taskcards.de/#/board/8a8ca8ce-b77f-4d6a-a41c-023ffb4a7c5f/view