Module 7.1: Internal Communication in Social Organisations

Those who do not communicate, lose. We live and work in the age of information.  Information shapes our social, economic and political world and the amount of information that floods over us is doubling at ever shorter intervals. Information is comprehensive and limitless, available anytime and anywhere. Professionals and managers spend most of their working time communicating. This is not only about exchanging factual information, but also about building relationships, bringing people along and solving tasks together. Good and efficient communication within the team is important to enable collaboration and to meet the target groups and goals.
In this module, we look at the prerequisites for good internal communication and what contribution digital tools can make in this framework.

Main topics

What is communication?

What does a good communication structure in the team look like?
How do you deal with difficulties in communication?
Which digital tools can support good communication in the team?
How can these tools be used? (varies according to level)

Learning Goals

Newcomers (A1)…
… recognise the importance of digital support in internal communication.
… have an open attitude towards digital support in internal communication.
… know tools for use in internal communication.

Explorer (A2)…
… understand the benefits of digital tools for promoting communication in the team.
… have already gained some experience with digital tools for internal communication.

Integrator (B1)…
… know a variety of communication tools.
… actively use these communication tools in their field of work.
… can select the appropriate tool according to the field of application.

Expert (B2)…
… are able to adapt tools to different situations.
… can help their colleagues to integrate these tools into their daily work.
… are open to new innovations and experiment with them.

Detailed description

The aim of this module is to develop a common understanding of communication and to understand the conditions for good communication as well as to identify difficulties and challenges. This is followed by the question of what contribution the use of digital tools can make in internal communication. The tools presented can be tested. The module provides space for collegial exchange and offers the first thoughts on how to implement tools in everyday professional life.