Desktop-App – BELVEDERE

ICONI CRM

WHAT IS ICONI?

The ICONI CRM system is designed specifically for supported employment projects. It is an off the shelf product that can be customised to each individual organisation, including their logos and branding.
It is split in to 5 stages of an employability “pipeline”, from registration to barrier removal, then vocational acitvity etc. It is a customer record management system (CRM) that allows you to capture data and monitor the progress of clients.
It tracks clients progress and records outcomes which will be required for funders.

EXAMPLES

The main advantage is that it stores all your client data in one system, reducing the need for multiple word documents/excel sheets etc.

Tracking client progress with the step-by-step guide to becoming job-ready and a traffic light system to show what has been completed and what still needs to be addressed.

"It's a straight-forward, easy-to-use system that allows you to store client data and track their progress. The colour coding system is particularly useful as it highlights what needs to be finished and what parts need to be completed."

Emma

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection.

Signal

WHAT IS Signal?

Signal is a messaging service for your Smartphone (or PC). You can easily communicate with your team or individuals, eg. your trainee.

EXAMPLES

You can use the tool for group communication in your team for fast messaging, instead of long e-mail communication.
You can also use it with you trainees in the same way. Sometimes it’s easier to reach the trainees through messages instead of e-mail or phone.

"Signal is easy for me to use with my Jobcoach and give feedback about what's going on in my new job."

Ramon

Client

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection.

TUTORIALS / LEARNING MATERIAL

English

Help Center:
https://support.signal.org/hc/en-us

How to use Signal:

German

Erste Schritte mit Signal:
https://support.signal.org/hc/de

Spanish

Primeros pasos con Signal:
https://support.signal.org/hc/es

Microsoft Forms

WHAT IS Microsoft Forms?

It is a tool for creating questionnaires, surveys and polls to collect feedback from a target audience (Employees, Participants, Clients, Companies). The survey created can then be shared as a link or QR code and also completed on smartphones. The results are shown in real-time and can be exported to an excel file to analyse afterwards.

EXAMPLES

Microsoft Forms can be used to monitor a job placement.

1. Creating a questionnaire to have the feedback of the company regarding the progress of a worker with additional support needs.

2. Creating a questionnaire to know how the participant feels at the place of work.

3. You can also compile quizzes yourself as part of educational materials.

"We like it because it is an excellent tool to monitor the progress of the job placement and detect and solve any issues if they arise. For us, it is very important to evaluate the relationship between the employer and the employee on a regular basis. We also like the option to create small learning quizzes for our participants."

Ana

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection, whereas Microsoft 365 products were not GDPR compliant at the time of testing.

TUTORIALS / LEARNING MATERIAL

English

What ist Forms?:
https://support.microsoft.com/en-us/office/what-is-microsoft-forms-6b391205-523c-45d2-b53a-fc10b22017c8

Videos:
https://www.youtube.com/results?search_query=ms+forms+tutorial+english

German

Was ist Forms?:
https://support.microsoft.com/de-de/office/was-ist-microsoft-forms-6b391205-523c-45d2-b53a-fc10b22017c8

Videos:
https://www.youtube.com/results?search_query=ms+forms+tutorial+deutsch

Spanish

¿Qué es Forms?:
https://support.microsoft.com/es-es/office/-qu%C3%A9-es-microsoft-forms-6b391205-523c-45d2-b53a-fc10b22017c8

Vídeos:
https://www.youtube.com/results?search_query=microsoft+forms+tutorial+espa%C3%B1ol+

Kahoot

WHAT IS Kahoot?

It is a game-based learning platform with a fun and interactive approach free of charge. You can create evaluations of any subject like in a quiz with the objective of engaging the users by playing. It can be also used to organise debates, deliver presentations or training sessions.

EXAMPLES

Participants’ engagement is much more appealing if it is done through play, as it is easier to catch the attention of the participants.

1. It can be used to evaluate the content learned at class and at the same time train the digital skills as the participants can use their mobile devices to answer the questions.

2. For presentations in companies, it can be used to evaluate the knowledge about disabilities of the team.

"It is very difficult to have the attention of a group so starting with a quiz in which everybody can participate in a relaxed way helps us to connect with our audience."

Aaron

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

It is a Microsoft and Google partner.

TUTORIALS / LEARNING MATERIAL

English

Video:
https://www.youtube.com/results?search_query=kahoot+tutorial+english

German

Hilfe Center:
https://support.kahoot.com/hc/de/?lang=de

Videos:
https://www.youtube.com/results?search_query=kahoot+tutorial+deutsch

Spanish

Vídeo:
https://www.youtube.com/results?search_query=kahoot+tutorial+espa%C3%B1ol

Trello

WHAT IS Trello?

It is an online tool that helps to manage projects, organise workflows and track tasks with visual boards in a collaborative way. From the big milestones until the day-to-day tasks of working together, Trello allows the users to share any type of files (videos, photos, links, etc.).

EXAMPLES

As a management tool it facilitates the communication among professionals of the organisation from different departments. Every team can create a dashboard and include cards with information to share, such as:

1. Issues management, for job coaches to inform about challenges or problems during the job placement.

2. Leads management for professionals involved in the business research to inform about companies’ profile, tasks’ list, working environment, etc. With the information shared the team can easily match the job position with the candidate.

"This tool is very effective to share information of our daily work, discuss potential issues and find solutions together. As a job coach, we spend part of the day out of the office so the tool allows us to have real time information about all the cases. "

Marta

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

This app advertises good data protection.

TUTORIALS / LEARNING MATERIAL

English

Trello Tour:
https://trello.com/tour

Videos:
https://www.youtube.com/results?search_query=trello+tutorial+english

German

Trello Tour:
https://trello.com/de/tour

Videos:
https://www.youtube.com/results?search_query=trello+tutorial+deutsch

Spanish

Trello Tour:
https://trello.com/es/tour

Vídeo:
https://www.youtube.com/results?search_query=trello+tutorial+espa%C3%B1ol

Qualli.life Strength & Weakness

WHAT IS Qualli.life Strengh & Weakness?

Within the CRM programme Quallilife there is the option to do a strengths/weaknesses analysis. It serves as a means for quantifiable assessment of a participant’s basic competencies. The system is customizable to the needs of the educational institution and their projects and should therefore be configured before first use. It can be helpful in the context of career orientation and profiling and is a relatively simple multiple choice system.

EXAMPLES

The analysis of strengths and weaknesses can be a part of profiling and can be carried out for example at the beginning of a project with participants. It can be used to identify and visualise basic competences, competences (areas) and indicators. This can be done again at a later stage, for example to check learning progress in qualification measures.

"We use the strengths and weaknesses analysis in our projects. These are adapted in each case. This makes the need for support visible. The findings from the strengths and weaknesses analysis are also very helpful for us when planning and searching for suitable internships."

Laura

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

Data is secured on German servers. The operating company NISTECH promises DSGVO compliance.

TUTORIALS / LEARNING MATERIAL

Deusch

Analyse anlegen:
https://hilfe.qualli.life/Content/Dokumentation/Profiling.htm

Qualli.life

WHAT IS Qualli.life?

Quallilife is a software that belongs to the field of CRMs (Customer Relationship Management). With Quallilife, employees of social organisations can create and manage participants, document, organise and communicate. Among other things, they can use it to create job-specific support and qualification plans, performance and behavioural assessments and other reports. You can design your own templates and entire areas, which can be used for profiling, for example. Quallilife allows secure communication with commissioning institutions via the em@W interface.

EXAMPLES

Quallilife allows you to document a complete case history. You can securely store documents per client, manage addresses, document attendance, manage travel costs, create, plan and document lessons (including learning objectives).

"We have been working with Quallilfe for several years and like the stability, the design and the many possibilities. We document our accompaniments and services, create documents and reports. It is reassuring that the data is safely stored on the servers of the operating company. If there are questions or problems, the telephone support is immediately there and competent."

Claudia

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

Data is secured on German servers. The operating company NISTECH promises DSGVO compliance.

TUTORIALS / LEARNING MATERIAL

Deutsch

Suchfunktion:
https://hilfe.qualli.life/Content/OnlineCover.htm

Videos:
https://qualli.tv/

Qualli.life Social Analysis

WHAT IS Qualli.life Social Analysis?

Within the CRM programme Quallilife there is the option to carry out a social analysis. A kind of questionnaire divided into categories can be compiled. The answers can be automatically transferred into reports. Professionals can ascertain the social starting position of the clients and their previous history.

EXAMPLES

With the social analysis, offer-related questionnaires can be created, such as an anamnesis questionnaire at the start of an accompaniment. But detailed profiling analyses are also conceivable.

"In some projects we use the social analysis at the beginning to get the most important data at a glance. In this way, for example, a substitute colleague can quickly get an overview of the social situation of the participant, but also changes/developments can be made visible. "

Jan

Job-Coach

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

Data is secured on German servers. The operating company NISTECH promises DSGVO compliance.

TUTORIALS / LEARNING MATERIAL

Deutsch

Sozialanalyse anlegen:
https://hilfe.qualli.life/Content/Dokumentation/Sozialanalyse.htm

Miro

WHAT IS Miro?

Miro is an online whiteboard that can be used collaboratively. Its features include simple brainstorming, mindmaps, diagrams, structured evaluation discussions, flowcharts, activities for events etc. Through countless shared templates from Miro and its users, you can be inspired and adapt them to your own needs without much effort. In this way, numerous use cases can be found for which Miro is suitable and helpful, even for internal cooperation and job coaching.

EXAMPLES

1) Miro can be used well for structured evaluation interviews, as it is easy to use and the graphic presentation is clear and appealing. Thus, a structure can be worked out (or taken from among the countless templates), which is then filled with content during the discussion.

2) For work tasks that require participants to make rule-based decisions, a tree diagram can be a supportive visual aid. For example, if letters have to be enveloped according to their weight and size, but participants cannot see both factors at the same time, such an easy-to-create diagram can facilitate the step-by-step process of deciding on the appropriate envelope.

"Miro is an intuitive tool for preparing content graphically alone or collaboratively with others. It helps us in project planning as well as in working with participants in the workplace."

Sophie

Trainer

SYSTEM REQUIREMENTS

LANGUAGES

FURTHER INFORMATIONS

Informations about data protection: www.miro.com/legal/privacy-policy/

TUTORIALS / LEARNING MATERIAL

English

Live Training:
https://academy.miro.com/

German

Videos:
https://www.youtube.com/results?search_query=miro+tutorial+deutsch

Live-Trainig auf Englisch

Spanish

Vídeos:
https://www.youtube.com/results?search_query=miro+tutorial+espa%C3%B1ol

Formación en directo en inglés

Todoist

WHAT IS todoist?

Todoist is a collaborative task-and project management tool to organise and visualise to-do lists. It saves time by a simple assignment of tasks, especially when it involves multiple clients, colleagues and/or teams.

EXAMPLES

As we simultaneously work across many different (sub-)teams, Todoist cuts out a lot of verbal communication about the simple assignment of tasks, status reports etc. When used by a large number of staff members, it standardises how things are organised and visually highlights what still needs to be completed.
Colleagues can also decide to include their clients into their Todoist-projects, to ensure transparency.

"In addition to other tools such as Meistertask, Microsoft To-Do etc., ToDoist has many more options to prioritise, schedule and assign tasks, sub-tasks and sub-sub-tasks… That makes it ideal for even specific collaborative management, not only "rough project management". You can also choose to switch between Kanban- and List-structure for every project."

Claudia

Job-Coach